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A caller menu, or IVR menu, is an automated greeting that routes callers through options on the keypad. They help provide information to callers and automate call routing. With a phone menu, calls are managed through to groups or individuals. The options you pick are the key options the end user can select from. For example, if you want to present the call with option 1 to go to the support team, enter the option as 1 and for a friendly reference enter support. The menu you build can be used as part of a call flow, and the friendly references you enter will help you in your flow design. As per of the menu you can introduce hidden menu options which can work for your staff, but simply won’t be announced as part of your selected audio file. For example, you can announce options 1 to 4 to your call, as well as additional options if you know they exist. This can include the * button. If you choose the option to ‘Allow Extension Dialling?’ at any point during the menu announcement you can enter the extension of a user for direct access. There are no limits to the number of menus you can create. One menu can lead to another. However for the sake of caller frustration it is worth trying to limit the possible where possible.

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Audio Prompts

If you have files within the Audio Library of this account, for the purpose of Caller Menus, they will appear in the drop-down menus for the following options.