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No one wants to be a victim of fraud, but occasionally, even with the best will to prevent it, systems are abused. To help ensure you don’t fall victim of fraud here are some tips, as well as details of some of the features we have in operation behind the scenes.

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Hidden Protection

To help safeguard against fraud whereby call alerts haven’t been enabled, or turned off by a hacker, we still maintain a secondary level of protection on every account. By default if an account spends more than £80 in a day, you will receive an alert email from us. Should the spend reach £100 we will automatically bar further outbound calls along with an email and SMS alert. Should you need to increase these limits please contact our support team.

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Hotspot Checks

The “hotspot” destinations are countries, or destinations within countries, where we have observed a high rate of fraudulent activity and therefore flag (or limit) calls to these destinations for our customers’ protection. The list changes dynamically and we are unable to provide specific information of what destinations are contained within it at any time as it has the potential to weaken this defence. Generally, customers see very little legitimate traffic to these destinations. We currently have limits of 1 call per 12 hours, and a channel limit of 1, to ensure the best protection against unwanted calls to these destinations. If this becomes an issue, then please contact us to discussion options. If hotspot destinations are called, we will alert you via email as a “heads up” that something may be wrong.