| Start Time | The time the call started. |
| End Time | The time the call ended. |
| Duration | The length of the call shown in the format of HH:MM:SS. |
| Inbound Number | The number presented when the call was placed. |
| Inbound Friendly Name | Assoicated friendly name to the number presented. |
| Destination | The dialled number. |
| Destination Name | If the dialled number is present in an associated address book, the name will appear. If no entry is present, the option to add one is provided. |
| Assigned User | The user who placed the call. |
| Recorded | If the call was recorded, the option to access the recording is provided. This will open in a new window. |
| Transferred | If the call was transferred between users, details of the transfer journey are shown. |
| Description | Called destination name. |
| Service Charge & Call Access Charge | For non-geographic calls, the call is made up of a Service Charge and Access Charge. These columns make the associated charges clear. |
| Connection Charge | If a call connection charge is applied as part of a tariff, or is applicable to a specific type of call, this will be shown. |
| Free Call | This is classed as a free call as it was made to another number on our platform. By not leaving our network we don’t need to associate charges by involving a carrier. |
| Total Charge | A combination of the service, access and connection charges. |
