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The following details the purpose, ground rules and logistics of the current Letter of Authority. If you require assistance interpreting these rules, we’ll be happy to help when you request your port.
  1. A single LoA template which caters for both Geo & Non-Geo Numbers including ALL order types (i.e. Single, Multi-line, Multi-number)
  2. Provides Customer authority to initiate the port order
  3. Provides proof of ownership (i.e. legal right to port the numbers concerned)
  4. Provides authority (to the current provider) to share details associated with the current service, with the new (gaining) provider, if requested to do so. On receipt of a request for information from the GP, the LP is obliged to engage, as necessary, with the GP to ensure an accurate port order can be raised.
  5. Provides accurate details regarding the specific numbers to be ported.
  6. Provides Main Billing Number (MBN) if customer can retrieve it from recent bill.
  7. Provides accurate post code details (Billing & Site-specific) to support any order validation checks which may need to be undertaken by the Losing N/W CP.
  8. Provides additional site address details where multiple sites are involved in the port order
  9. Provides name, address and contact details for the two Retailers involved (i.e.Gaining & Losing)
  10. Non-Geo Numbers A LoA must always be obtained by the Gaining Provider (GP)
  11. Geo M/L Numbers - A LoA must always be obtained by the Gaining Provider (GP)
  12. Geo S/L Numbers For Business End Users (i.e. non-automated order), - A LoA must always be obtained by the Gaining Provider (GP)
  13. LoA CP handling
    1. Once obtained, the GP must hold the LoA on file for a min period of 1yr.
    2. Once obtained, the GP must forward the LoA up their supply chain, if required, to the Gaining N/W CP
    3. The GNCP must forward the LoA to the Losing N/W CP if they so request it, within 24hrs.
    4. Where the customer has separate providers for Geo & non-Geo, separate LoAs may be required.
  14. LoA Logistics
    1. Scanned LoA template with authorised signature sent as an email attachment from the Customers business email address (which must show their Business title, and the companys full name & address).\
      • The attached LoA may use e-Signature.\
      • The email may use e-Signature\
      • The attached LoA template does not need to be on letter-headed paper\
      • By exception, the LoA signatory & the originator of the associated email do not have to be the same person.
    2. LoA ‘format flexibility’ - Retailers may also transpose the new LoA content into the Retailer’s standard order form (i.e. tailored to also meet the Retailers needs). This can then accommodate whatever e-signature method the retailer chooses to use. The LoA content must be fully transposed with all fields faithfully incorporated.
    3. Standalone LoA template with authorised signature sent by Fax or posted letter\
      • The LoA must be signed by an authorised signatory and must be on letter-headed paper
  15. A fully completed LoA may be submitted by the customer in any of the following ways:
    1. Scanned LoA template with authorised signature sent as an email attachment from the Customers business email address (which must show their Business title, and the companys full name & address).\
      • The attached LoA may use e-Signature.\
      • The email may use e-Signature\
      • The attached LoA template does not need to be on letter-headed paper\
      • By exception, the LoA signatory & the originator of the associated email do not have to be the same person.
    2. LoA ‘format flexibility’ - Retailers may also transpose the new LoA content into the Retailer’s standard order form (i.e. tailored to also meet the Retailers needs). This can then accommodate whatever e-signature method the retailer chooses to use. The LoA content must be fully transposed with all fields faithfully incorporated.
    3. Standalone LoA template with authorised signature sent by Fax or posted letter\
      • The LoA must be signed by an authorised signatory and must be on letter-headed paper