- Everything must be present and correct. It pays to do your homework before submission, rather than submitting in hope it’s correct.
- Letter of Authorities need to be printed on your letter head, and contain authorising signatures of the your company.
| Error Code | Explanation |
|---|---|
| 6 | Porting telephone number missing or invalid The MBN is either incorrect or invalid. Ask the current provider to confirm the correct MBN and ensure that the number is in service. |
| 25 | Single Line Order but porting telephone number is Multi Line Often a customer may assume that because they only have one actual telephone number, it must be a Single Line installation. This is not always the case, as the line type depends on how it was installed - we regularly see single numbers that are actually classed as a Multi Line installation. The best way to be sure of the installation type is to check with the provider - they should give you this information if you can verify the account information. |
| 26 | Multi Line Order but porting telephone number is Single Line Very similar to code 25 - a customer may assume that because they have multiple numbers installed at the same address, it must be a Multi Line order and attempt to port every number in one request. While this is usually the case, it may be that all numbers are installed separately and must be submitted as individual requests. Again, this is information that the current provider should be able to give you. |
| 30 | Telephone Number Already Ported Often with resellers, the end-user may be unaware who the true host network is. This is often the case with resellers who may be selling numbers from a range of different wholesale providers. Thankfully with this error code, the rejection will have to come with information about who the correct LCP is. |
| 31 | Customer has no service with LCP A similar issue to Code 30, but rather than being ported away from the LCP in the original attempt, this means the number wasn’t ever ported to them in the first place - again, often confusion that comes with resellers. Unlike code 30, however, we wont be able to advise you on who the correct LCP is, and the suspected provider will need to be chased for more information. Similarly to Code 6, this can also mean the number is no longer in service. |
| 41 | LCP Installation Postcode invalid Postcodes are used as a way to verify porting orders, without the correct one a port request cannot be accepted and we are unable to request further information relating to the installation. Please note the postcode must match the one held on file by the Losing CP, this is not necessarily the one shown on the customers bill. |
| 44 | Telephone number(s) associated with MBN missing or invalid This can often be related to Code 25, though not always mentioned if there are other reasons (such as postcode) to withhold information. Customers can often be unaware of associated numbers on their accounts, but with a code 44 an LCP should send us the specific numbers that are missing from the port order, meaning (like with code 30) its an error well only receive once. |