> ## Documentation Index
> Fetch the complete documentation index at: https://help.optua.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Monitoring

Call Monitoring enables users to listen to an in-progress call without the other parties being alerted. Used by supervisors and managers to take notes and provide feedback after the call.

## How to Use

The authorised party can **dial \*68** followed by the extension number to tap into.